An Instrument to Measure Customer Expectations of a Service Is

question 29

Short Answer

An instrument to measure customer expectations of a service is known as ________.

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Definitions:

Teams

Groups of individuals working together to achieve a common goal, often characterized by shared responsibilities and collaboration.

Variance

A measure of how much values in a data set deviate from the mean value.

Data

Information collected for reference or analysis, often numerical.

Squared Deviation

The squared differences between each observation and the mean, used as part of the calculation for variance.