Measuring Service Performance Is Much Easier Than Measuring Manufacturing Performance

question 19

True/False

Measuring service performance is much easier than measuring manufacturing performance due to involvement of customers.

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Definitions:

External

pertains to factors, influences, or conditions that exist outside of the individual's personal control or internal environment.

Stable

A term describing something that is steady, not likely to change or fail; often used in reference to economic, emotional, or physical states.

Learned Optimism

A concept in positive psychology that involves adopting a more positive and optimistic mindset, improving one's outlook on life and ability to cope with challenges.

Thinking Patterns

Characteristic ways in which individuals process information, make sense of the world, and solve problems, often influenced by their past experiences and cognitive biases.