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It Is Often Mentioned That Quality in Service Operations Is

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Essay

It is often mentioned that quality in service operations is different than in manufacturing operations.Explain why and how this creates unique challenges for the management of service operations.


Definitions:

Legal Obligations

Obligations that can be upheld by legal means, originating from legislative acts, agreements, or established legal doctrines.

Legal Rights

Entitlements or permissions granted to individuals or entities under the law.

Contract Implied

A legal agreement created by the actions, behavior, or circumstances of the parties involved, rather than by their written or spoken words.

Mutual Intent

The shared understanding and agreement between parties involved in a contract or negotiation.

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