Service Scripts Are Detailed Guides for Employees to Follow During

question 12

True/False

Service scripts are detailed guides for employees to follow during a service encounter.

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Definitions:

Ethical Climate

The moral atmosphere of a business environment, defined by the company's policies, practices, and behaviors that influence ethical decision-making.

Donates

The act of giving or contributing something, such as money, goods, or time, voluntarily to a cause, organization, or individual in need.

Corporate Social Responsibility

A business model that helps a company be socially accountable to itself, its stakeholders, and the public, often by engaging in sustainable practices.

Government Organizations

Entities formed by a governing body to implement policies, provide public services, and enforce laws.