Scores of 9 and 10 on a Simple Feedback System

question 52

Multiple Choice

Scores of 9 and 10 on a simple feedback system used to measure the net promoter score (NPS) represent customers who are

• A)detractors.
• B)neutral.
• C)promoters.
• D)None of the above

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Definitions:

Final Substage

The last phase or period in a series of developmental stages or processes, indicating the completion of a certain developmental sequence.

Mental Representation

An internal image or symbol of external reality, created by the brain.

Modes of Thought

Refers to the different ways in which individuals think and perceive the world, influenced by their cognitive abilities, experiences, and cultural backgrounds.