Which Is a Long-Term Capacity Management Option in Service Operations

question 68

Multiple Choice

Which is a long-term capacity management option in service operations?

• A)Sell facilities
• B)Lease more space
• C)Reduce service offerings
• D)Work overtime

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Definitions:

Denial

A defense mechanism in which confrontation with a reality or fact is avoided by denying the existence of the problem or reality.

Reaction Formation

A defense mechanism in which unacceptable impulses are transformed into their opposite, often as a way of coping with anxiety.

Id Impulses

Primitive instincts and drives present from birth, according to Freudian theory, that operate at the unconscious level.

Superego

In psychoanalytic theory, the part of the personality that represents internalized ideals, ethics, and provides standards for judgment.