In Universities,more Courses Are Being Added Online and in Massive

question 59

Multiple Choice

In universities,more courses are being added online and in massive open online courses (MOOCs) is an example of

• A)increasing service interactions
• B)deservitization
• C)poka yoke
• D)process chain network design

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Definitions:

Canadian Labour Congress (CLC)

A national trade union center, representing Canadian workers and their interests through collective bargaining and legislative advocacy.

Department of Labour

A government agency responsible for overseeing employment practices, working conditions, and labor relations.

Local Union

A branch or chapter of a larger labor union that represents workers in a specific location or area.

Interest-Based Bargaining

A negotiation strategy where parties collaborate to find mutually beneficial solutions based on their underlying interests, rather than competing over fixed positions.