In a Service Operation,if the Process Requires Specialized Skills and Resources,the

question 96

True/False

In a service operation,if the process requires specialized skills and resources,the process step should be closer to the customer.

---

Definitions:

Consensus

A general agreement among the members of a group or community, often achieved through discussion and compromise.

Outside Experts

Individuals or entities with specialized knowledge or expertise in a particular field, hired to provide insight or solutions that may not be available within the hiring organization.

Creative Thinking

The ability to consider something in a new way, involving the generation of new ideas or concepts, or new associations between existing ideas or concepts.

Absent Themselves

The action of not being present where one is expected to be, such as an employee not attending work.