In Universities,more Courses Are Being Added Online and in Massive

question 59

Multiple Choice

In universities,more courses are being added online and in massive open online courses (MOOCs) is an example of

• A)increasing service interactions
• B)deservitization
• C)poka yoke
• D)process chain network design

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Definitions:

Feedback

The information given to a person or group about their actions in order to adjust and improve future performance.

Noise

Any unwanted or disruptive sound, or in the context of communication, it refers to any interference that distorts the message being conveyed.

Decoding

The process of interpreting or understanding information that has been communicated.

Transfer

The process of moving or conveying something from one place, person, or ownership to another.