________ Is the Reduction of Face-To-Face Customer Contact in Service

question 93

Short Answer

________ is the reduction of face-to-face customer contact in service design.

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Definitions:

Interrater Reliability

A measure of consistency among different observers or raters in their evaluations, ensuring that assessments are reliable and not significantly varied.

Interrater Reliability

The degree of agreement among different observers or raters measuring the same phenomenon to ensure consistency across measurements.

Parallel Forms Reliability

A measure of reliability in which different versions of a test are created, and a group's performance on the two forms is compared to assess consistency.

Measure of Equivalence

A method used to evaluate if different measures are consistent or equivalent in what they purport to measure.