The Administration of Transformation Processes That Create Value for Customers

question 67

Multiple Choice

The administration of transformation processes that create value for customers by meeting their needs or enabling them to meet their own needs is known as

• A)supply chain management.
• B)operations management.
• C)change management.
• D)process management.

---

Definitions:

Group Development

The process through which a group evolves and matures in its functionality, relationships, and structure over time.

Informal Groups

Informal Groups are collections of individuals in a workplace or other setting who associate with each other based on common interests or friendships, rather than organizational structure.

Cognitive Needs

The mental requirements that drive individuals to seek knowledge, information, and understanding, necessary for problem-solving and intellectual growth.

Work Teams

Small groups of employees who are brought together to accomplish specific tasks and objectives within an organization.