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The handling of the Iranian hostage crisis
W. Edwards Deming
A prominent figure in the field of quality management, known for his work in improving production efficiency and implementing quality control processes.
Total Quality Management
A management approach aimed at embedding awareness of quality in all organizational processes.
Customer Relationship Management
A strategy for managing an organization's relationships and interactions with customers and potential customers.
Customer Preferences
Refers to the desires, tastes, or inclinations that customers have regarding products or services, which can influence their buying behavior.
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