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Malcolm X
Service Characteristics
Service Characteristics are features that differentiate services from goods, including intangibility, inseparability, variability, and perishability.
Intangible
Lacking physical substance, often referring to things that cannot be touched but have value, like brand reputation or intellectual property.
Labor Intensive
Industries or processes that require a large amount of manual labor compared to the amount of capital used or investment in machinery.
Crisis Management Program
A Crisis Management Program is a structured approach for responding to unforeseen, negative events that threaten an organization or its stakeholders, aiming at minimizing damage and restoring operations.
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