Sellers Will Tend to Be Most Concerned with Customer Satisfaction

question 134

Multiple Choice

Sellers will tend to be most concerned with customer satisfaction when

• A) it is difficult for the customer to evaluate product quality.
• B) they depend on repeat customers for most of their business.
• C) they sell primarily to tourists.
• D) they are a monopoly protected from competition by government licensing.

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Definitions:

Environmental Factors

External elements such as climate, geography, and natural resources that affect individuals, businesses, and societies.

Strategic Choices

Decisions made by an organization that affect its ability to achieve objectives and gain competitive advantage.

Technological Factors

Elements related to innovations, advancements, or changes in technology that can impact businesses and societies.

Organization Design

involves structuring the organizational framework to effectively and efficiently achieve business goals and adapt to changes.