Which of the Following Is True

question 22

Multiple Choice

Which of the following is true?

• A) Human choice is generally not influenced by changes in incentives.
• B) What is true for the individual must be true for the group as a whole.
• C) Using scarce resources to meet one need reduces our ability to meet needs in other areas.
• D) The economic way of thinking stresses that good intentions usually lead to sound economic policy.

Apply guidelines for writing negative messages using an indirect approach.

Understand the significance of explaining reasons behind negative decisions respectfully and clearly.

Recognize the role and process of whistle-blowing in organizational ethics.

Identify the elements of a comprehensive crisis management plan.

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Definitions:

Customer Expectations

Refers to the set of beliefs or standards that consumers have regarding products, services, or brand experiences.

Service Gaps Model

A framework identifying discrepancies between customer expectations and the actual services received.

Product Creation Process

Involves the steps and stages from conceiving a new product idea to the final launch and post-launch assessment in the market.

Reliability Service Dimension

An aspect of service quality referring to the ability of a company to perform the promised service dependably and accurately.