If Southwest Airlines Employees Lost Their High Enthusiasm and Commitment

question 77

Multiple Choice

If Southwest Airlines employees lost their high enthusiasm and commitment to the company,

• A)the airline could continue without problems because its cost leadership strategy is dependent on its efficient internal procedures.
• B)replacement employees could be hired from rival airlines that are laying off employees easily merged into the Southwest culture.
• C)there would be no impact on Southwest's profitability because Southwest's customers value the low fares rather than being "entertained" by the employees.
• D)Southwest would have lost one of its competitive advantages and its performance would be threatened.

Recognize the prevalence and significance of formal safety programs in Canadian workplaces.

Understand the functions and compositions of crisis management teams and safety committees in responding to workplace incidents.

Attain awareness of the risks associated with working alone and strategies to mitigate workplace violence.

Grasp the evolving focus of workers' compensation towards the creation of safer workplaces.

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Definitions:

Work Effort

The amount of physical or mental energy expended by an individual to accomplish tasks and achieve objectives at work.

High Level Performance

refers to achieving or exceeding specific goals or benchmarks at an advanced or superior level in a given context, such as business or athletics.

Expectancy

In the context of motivation, expectancy is the belief that one's effort will lead to attainment of desired performance goals.

Instrumentality

The perception that a specific behavior will lead to a particular outcome.