Creating a Competitive Advantage by Maintaining a Long-Term Relationship with Customers

question 44

Multiple Choice

Creating a competitive advantage by maintaining a long-term relationship with customers through superior service is known as

• A) Operational excellence
• B) Product leadership
• C) Customer intimacy
• D) Best service method

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Definitions:

Declaration of War

A declaration of war is a formal announcement by a government that a state of war exists between that nation and another.

Amendment Guaranteeing

Refers to an addition or change to a legal document, such as a constitution, that ensures specific rights or provisions.

Secession

The action of withdrawing formally from membership in a federation or body, especially a political state.

Seven Days Campaign

A series of six major battles during the American Civil War that took place over seven days from June 25 to July 1, 1862, near Richmond, Virginia, marking the climax of the Peninsula Campaign.