A Common Cause of Business Failure Is

question 121

Multiple Choice

A common cause of business failure is

• A) Choosing the wrong type of business ownership
• B) Starting a business that is too large
• C) Industry weakness
• D) Specialized management knowledge

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Definitions:

Empowerment

The process of increasing the capacity of individuals or groups to make choices and transform those choices into desired actions and outcomes.

Frontline Employees

Workers who interact directly with customers, playing a crucial role in customer service and satisfaction.

Service Quality

The measure of how well a delivered service matches customers' expectations and the perception of the service's excellence or superiority.

Emotional Support

Assistance provided through understanding, empathy, and solidarity to help someone cope with their emotional or psychological challenges.