Employee Behavior in a Service Business Would Fall Under Which

question 7

Multiple Choice

Employee behavior in a service business would fall under which of the following?

• A) Inputs
• B) The transformation processes
• C) Outputs
• D) Feedback

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Definitions:

Manipulated

Altered, controlled, or handled skillfully, often with the implication of unfairness or deceit.

Optimism

A mental attitude characterized by hope and confidence in success and a positive future.

Placebo

A harmless pill, medicine, or procedure prescribed more for the psychological benefit to the patient than for any physiological effect.

Dependent Variable

The variable in an experiment that is expected to change in response to manipulations of the independent variable.