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An overriding lesson from the Chapter 10 Opening Case about Borders is that failure to properly structure an organization can contribute to poor strategic decisions and eventually bankruptcy.
Utility
In economics, the total satisfaction received from consuming a good or service.
Consumer Surplus
The difference between what consumers are willing to pay for a good or service and what they actually pay.
Marginal Utility
The extra pleasure or benefit a customer receives from purchasing an additional unit of a product or service.
Total Utility
The total satisfaction or benefit obtained from consuming a particular quantity of goods or services.
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