Determining Why the Robot Crashed Is the ____ Step in Crash

question 18

Multiple Choice

Determining why the robot crashed is the ____ step in crash recovery.

• A) first
• B) third
• C) second
• D) fifth

---

Definitions:

Service Recovery

The actions a company takes to correct a mistake in its service delivery, aiming to restore customer satisfaction and loyalty.

Algorithms

Sets of rules or procedures for solving problems or performing tasks, often used in computer programming and data analysis.

Social Media Value Chain

The sequence of activities involved in the production, distribution, and consumption of social media content, adding value at each step.

Tablet

A portable, flat-screen computer with a touchscreen interface, designed for activities ranging from web browsing and email to media consumption and document creation.