The Problem of "Creeping Bureaucracy" Prompted Interest in What OD

question 366

Multiple Choice

The problem of "creeping bureaucracy" prompted interest in what OD strategy?

• A)TQM
• B)Team building
• C)Survey feedback
• D)Job enrichment
• E)Reengineering

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Definitions:

Organizational Citizenship

The voluntary commitments beyond an employee's required tasks that help to improve organizational performance.

Formal Job Duties

Officially assigned tasks and responsibilities that are part of one's employment role.

Organizational Citizenship Behavior

Voluntary actions employees do to help others and benefit the organization beyond their job requirements.

Computer Problem

An issue or malfunction related to computer hardware or software that interferes with normal operations.