Suzie Desouza, the Manager of Industrial Relations at Zeta Manufacturing

question 201

Essay

Suzie Desouza, the Manager of Industrial Relations at Zeta Manufacturing, has just been informed that the union representing the assembly workers has rejected management's latest offer and has issued a strike notice.Suzie is very angry at both her superiors and the union representatives for their intransigence on key negotiation issues, but she tries to keep her cool as she prepares for yet another marathon bargaining session.She is concerned that the strike will lead to layoffs in other areas of the company, and she worries about those individuals who will be adversely affected if the next round of negotiations fails.She has been told by her boss to try to avoid a strike at all costs.Yet, her boss was the one who recommended countering the union's previous offer with the current failed offer.Based on the pace of negotiations to date, she predicts that even round-the-clock negotiations will not result in a settlement soon enough to avert the strike.As she sits at her desk, she glances at the pictures of her two children who she has hardly seen since negotiations started last month.She also notices that the in-basket of her mail tray is overflowing and she has nearly 100 unopened email messages (half of them marked "URGENT").As she pops another pill for her high blood pressure problem, she sighs, "Where do I start?" Analyze Suzie's situation in terms of stressors, stress, and stress reaction.

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Definitions:

Required Rate of Return

The minimum yearly return percentage required to attract individual or corporate investors to a specific security or project.

Operations

Pertains to the daily operations conducted in managing a business to create value for its stakeholders.

Chief Executive Officer

The highest-ranking executive in a company, responsible for making major corporate decisions, managing operations, and communicating with the board of directors.

Sensor Division

A specialized business unit within a company focused on the development, production, and marketing of sensor technology.