An Example of Empowerment at Work Is Approaching the Service

question 4

Multiple Choice

An example of empowerment at work is approaching the service desk and hearing:

• A)"Sorry! I don't have the authority to solve that problem."
• B)"Let me refund your money in full."
• C)"That's not my job."
• D)"I'll tell my boss about this."
• E)"I just need to get my supervisor's signature."

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Definitions:

Acetylcholine

A neurotransmitter in both the central and peripheral nervous systems that plays a key role in muscle function, memory, and attention.

Broadbent's Filter

A theory suggesting that information is filtered at an early stage during processing, allowing only a limited amount of information to be passed on to higher-level functions.

Treisman's Modified

Refers to Treisman's modified attenuation theory, which proposes a mechanism for selective attention that processes all incoming information but at varying levels of attention.

Sensory Registers

Memory systems that hold incoming information from the senses for a very brief period of time, allowing it to be processed.