________ Is the Ability to Understand Others at Work and to Use

question 152

Short Answer

________ is the ability to understand others at work and to use that knowledge to influence others to act in ways that enhance one's personal or organizational objectives.

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Definitions:

Cognitive Map

An internal representation of the spatial relationships between objects or locations in an individual's environment.

Availability Heuristic

A cognitive shortcut that relies on immediate examples that come to a given person's mind when evaluating a specific topic, concept, method, or decision.

Illusory Correlations

The cognitive bias of perceiving a relationship between variables (typically people, events, or behaviors) even when no such relationship exists.

Cognitive Maps

Mental representations of physical locations, allowing an individual to visualize paths or navigate spaces they have experienced.