If Lily Has a Lot of Pent-Up Emotions at Work

question 160

Multiple Choice

If Lily has a lot of pent-up emotions at work concerning her boss and customers what would be the best way to communicate it?

• A)Horizontal communication
• B)Vertical communication
• C)Downward communication
• D)The grapevine
• E)Non-verbal communication

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Definitions:

Deliberate System

A deliberate system involves processes and structures intentionally designed and maintained to achieve specific goals or outcomes.

Belief Perseverance

Belief perseverance is the tendency to maintain a belief even after the evidence supporting it has been debunked or contradicted.

Cognitive Dissonance

A psychological phenomenon where an individual experiences mental discomfort from holding contradictory beliefs, attitudes, or values.

Self-Blame

The act of attributing personal failures or mistakes to one's own deficiencies or actions.