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How Does Communicating Electronically Through Email Differ from Face-To-Face Communication

question 97

Essay

How does communicating electronically through email differ from face-to-face communication and when should it be used and avoided?


Definitions:

Customer Relationships

The interactions and engagements a business has with its customers, aimed at building loyalty and long-term customer satisfaction.

Innovativeness

The quality of being able to introduce new ideas, originality, and creativity.

Service Quality

The measure of how well a delivered service matches the customer's expectations.

Tangibility

The characteristic of being perceivable by touch or having a physical presence.

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