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The textbook notes that when HBC acquired 50 Towers department stores, almost every Towers store manager quit.Why?
Groupthink
A psychological phenomenon occurring in a decision-making group where the desire for harmony or conformity results in an irrational or dysfunctional outcome.
Stereotypical False Assumptions
Erroneous beliefs or generalized ideas about a group or category of people that do not account for individual diversity and complexity, often leading to misunderstanding and discrimination.
Expressed Discomfort
Expressed discomfort is the verbal or non-verbal communication of unease, dissatisfaction, or distress from an individual or group.
Dominant Group's Values
The preferences, principles, and standards held by the most influential or controlling group within a culture or organization.
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