The Requirement for People to Conform to Certain Emotional "Display

question 279

Multiple Choice

The requirement for people to conform to certain emotional "display rules" in their job behaviour is known as

• A)emotional contagion.
• B)emotionally challenging work.
• C)emotional labour.
• D)emotional work conditions.
• E)emotional dispositions.

---

Definitions:

Price Flexibility

The ability of a seller to adjust the price of goods or services based on market conditions, competition, and customer demand.

Formula Sales Method

A structured and often scripted approach to selling that follows a certain sequence of steps designed to lead a potential customer to make a purchase.

Inexperienced Salespeople

Individuals engaged in sales who have limited knowledge and skills due to their recent entry into the field.

Negotiation Mode

Negotiation Mode refers to the approach or strategy employed by individuals or parties aiming to reach a mutually beneficial agreement or resolve disparities.