Which of the Following Is an Example of Emotional Contagion

question 15

Multiple Choice

Which of the following is an example of emotional contagion?

• A)Pleasant service encounters contribute to the service provider's satisfaction as well as to that of the customer.
• B)All employees must do certain things in spite of their true mood and emotions to provide pleasant service encounters.
• C)An employee who has low satisfaction at work will also have low satisfaction outside of work.
• D)An employee who is angry at work is also angry at home.
• E)When an employee's emotions are in a constant state of change

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Definitions:

Equilibrium GDP

The point at which the aggregate supply and aggregate demand within an economy are equal, indicating a state of economic balance.

Recessionary Gap

The difference between the actual output of an economy and its potential output, occurring during periods of economic downturn.

Equilibrium GDP

The level of Gross Domestic Product (GDP) at which aggregate supply equals aggregate demand.

Full Employment GDP

The total market value of all final goods and services produced at a time when all available resources are fully employed.