Which of the Following Is an Example of Emotional Labour

question 126

Multiple Choice

Which of the following is an example of emotional labour?

• A)Employees are supposed to remain calm and civil even when hassled or insulted.
• B)Employees are supposed to be perky and upbeat even when they feel down.
• C)Employees are supposed to be nice to customers even when they are angry at them.
• D)Employees are supposed to repress their anger when dealing with customers.
• E)All of the above

---

Definitions:

Marginal Costs

The additional cost incurred to produce an extra unit of a product or service.

Average Costs

The total costs of production divided by the number of units produced, representing the cost per unit.

Returns To Scale

The change in output resulting from a proportional change in all inputs in the production process; can be increasing, constant, or decreasing.

Increasing Returns To Scale

See Economies of scale.