What Is the Relationship Between Employee Job Satisfaction, Customer Satisfaction

question 171

Multiple Choice

What is the relationship between employee job satisfaction, customer satisfaction, and organizational profitability?

• A)Employee job satisfaction is not related to customer satisfaction or organizational profitability.
• B)Employee job satisfaction is related to customer satisfaction and organizational profitability.
• C)Employee job satisfaction is related to customer satisfaction but not organizational profitability.
• D)Employee job satisfaction is related to organizational profitability but not customer satisfaction.
• E)Employee job satisfaction is not related to customer satisfaction, but customer satisfaction is related to organizational profitability.