Which of the Following Is an Example of Emotional Contagion

question 15

Multiple Choice

Which of the following is an example of emotional contagion?

• A)Pleasant service encounters contribute to the service provider's satisfaction as well as to that of the customer.
• B)All employees must do certain things in spite of their true mood and emotions to provide pleasant service encounters.
• C)An employee who has low satisfaction at work will also have low satisfaction outside of work.
• D)An employee who is angry at work is also angry at home.
• E)When an employee's emotions are in a constant state of change

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Definitions:

Fundamental Disagreement

A deep and basic difference in opinions, beliefs, or values between individuals or groups.

Integrative Agreements

Negotiation outcomes that all parties find satisfactory because they creatively address all interests.

Supportive Attitudes

Positive and encouraging beliefs or dispositions towards colleagues, management, and organizational practices, fostering a collaborative work environment.

Constructive Behaviors

Actions taken by individuals that positively contribute to the objectives and well-being of an organization or community.