Which of the Following Is an Example of Emotional Labour

question 126

Multiple Choice

Which of the following is an example of emotional labour?

• A)Employees are supposed to remain calm and civil even when hassled or insulted.
• B)Employees are supposed to be perky and upbeat even when they feel down.
• C)Employees are supposed to be nice to customers even when they are angry at them.
• D)Employees are supposed to repress their anger when dealing with customers.
• E)All of the above

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Definitions:

Problem Solver

A person or tool that identifies, analyses, and resolves issues through systematic approaches and creative thinking.

Process Focused

An approach concentrating on the optimization and efficiency of processes to achieve better quality, cost, and delivery metrics.

Leader-Sensitive Projects

Projects that are significantly influenced by the leadership style and capabilities of the project manager.

Type of Organization

Refers to the classification of organizations based on their purposes, structures, and functionality such as nonprofits, corporations, and governmental entities.