Which of the Following Is an Example of Emotional Labour

question 126

Multiple Choice

Which of the following is an example of emotional labour?

• A)Employees are supposed to remain calm and civil even when hassled or insulted.
• B)Employees are supposed to be perky and upbeat even when they feel down.
• C)Employees are supposed to be nice to customers even when they are angry at them.
• D)Employees are supposed to repress their anger when dealing with customers.
• E)All of the above

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Definitions:

Leadership Ability

The skillset or capacity an individual possesses to influence, motivate, and enable others to achieve organizational or group objectives.

HR Department

The division within an organization that is focused on activities related to employees, including recruitment, hiring, training, and benefits administration.

Production Jobs

Positions within an organization that are focused on the manufacturing or creation of goods and services.

Standard Format

A specific, predefined layout or structure that is used consistently across documents, files, or systems for uniformity and ease of understanding.