If You Have a Job in Which You Must Conform

question 64

Short Answer

If you have a job in which you must conform to certain ________ in spite of your true mood or emotions, then your job is high in terms of emotional labour.

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Definitions:

Key Accounts

Accounts the loss of which would greatly affect sales and profits.

Sales Force Resources

Tools, materials, and support provided to a sales team to help them effectively perform their duties and achieve sales targets.

Fixed Cost

Expenses that do not change with the level of production or sales in the short term, such as rent, salaries, and insurance premiums.

Gross Profit

Money available to cover the costs of marketing the product, operating the business, and profit.