Emotional Stability Helps Support Positive Work Performance Because

question 205

Multiple Choice

Emotional stability helps support positive work performance because

• A)the person is neurotic about their responsibilities and is fanatically detail oriented.
• B)the person is more calm and has highly effective interactions with co-workers and customers.
• C)the person is obsessive with customer service quality.
• D)the person expresses great detachment and apathy.
• E)the person sticks to their established patterns and ignores updated information.

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Definitions:

Shock Avoidance

A behavioral principle where organisms learn to perform actions to prevent or avoid an unpleasant or painful stimulus.

Conditioned Response

A learned response to a previously neutral stimulus that has become associated with a biologically significant stimulus through conditioning.

CS-US Association

The process in classical conditioning whereby a previously neutral stimulus (CS) becomes associated with an unconditioned stimulus (US) to elicit a conditioned response.

Predictability

The extent to which future events or behaviors can be foreseen based on current knowledge or past events.