The Chapter Described a Company That Posted a Feedback Chart

question 235

Multiple Choice

The chapter described a company that posted a feedback chart in the workplace to indicate the percentage of safe behaviours observers noted every three days.Which of the following is NOT true about this practice?

• A)It was an example of positive reinforcement.
• B)It was an example of organizational behaviour modification.
• C)It was an example of self-regulation.
• D)The scheme was designed to improve safe working practices.
• E)The posting of safe behaviours every three days is essentially a delayed, continuous reinforcement strategy.

---

Definitions:

Nonverbal Communication

The transmission of information or feelings without the use of spoken words, through gestures, facial expressions, and body language.

Feedback-seeking

The behavior of actively seeking information about one's performance, behavior, or the impact of one's actions on others.

Regulate

Means to control or maintain the rate or speed of a process or system by making adjustments or imposing controls.

Reflective Listening

A communication technique involving understanding a speaker's message and then offering it back to the speaker to confirm the message has been understood correctly.