Examlex
Which one of the following statements is true?
Customer Satisfaction
The measure of how well a company's products or services meet or exceed customer expectations.
Delighters
Features or elements of a product or service that exceed customer expectations, leading to high satisfaction and loyalty.
Word-of-Mouth
The process by which people share information and opinions about products, services, or experiences, influencing the attitudes and behaviors of others.
Product Life Cycle
The stages that a product goes through from introduction to the market, growth in sales, maturity, and eventual decline.
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