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Which One of the Following Statements Is True

question 35

Multiple Choice

Which one of the following statements is true?


Definitions:

Customer Satisfaction

The measure of how well a company's products or services meet or exceed customer expectations.

Delighters

Features or elements of a product or service that exceed customer expectations, leading to high satisfaction and loyalty.

Word-of-Mouth

The process by which people share information and opinions about products, services, or experiences, influencing the attitudes and behaviors of others.

Product Life Cycle

The stages that a product goes through from introduction to the market, growth in sales, maturity, and eventual decline.

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