The Process of Resolving Conflicts Between a Customer and a Business

question 64

Multiple Choice

The process of resolving conflicts between a customer and a business with the use of a third party whose recommendations are nonbinding is called:

• A)mediation.
• B)arbitration.
• C)a class action suit.
• D)a product lawsuit.
• E)a small claims court hearing.

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Definitions:

Organizations

Entities comprising multiple people working together towards common objectives, structured to coordinate their activities and resources.

Communication Habits

Patterns or practices of behavior in how individuals communicate with others, which can be beneficial or detrimental.

Poor Listening

The lack of active engagement or attention when someone else is speaking, often resulting in misunderstandings or miscommunications.

Nonverbal Communication

Nonverbal Communication includes the ways in which information is conveyed without the use of spoken words, through body language, facial expressions, gestures, and tone of voice.