Examlex
Which of the following phenomena is shown in the figure below?
Tangible Costs
Direct costs associated with the production or purchase of a good or service that can be easily quantified.
Value
The importance, worth, or usefulness of something to a person or in the market.
Quality
The degree to which a product or service meets or exceeds customer expectations in terms of reliability, design, functionality, durability, and satisfaction.
Long-Term Customer Relationships
The development and maintenance of enduring relationships between a business and its customers, leading to repeat business and loyalty.
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