When Informing Patients That You Must Postpone Their Appointments Because

question 32

Multiple Choice

When informing patients that you must postpone their appointments because of the absence of the physician, it is good practice to

• A) give them the name of one or more alternative physicians.
• B) explain exactly why the physician cannot see them.
• C) offer them priority over patients already scheduled in the future.
• D) be extremely apologetic about the inconvenience.

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Definitions:

Unit Sales

The total number of individual units of a product sold by a company during a specific period.

Traceable Fixed Expense

A fixed cost that can be directly linked to a specific business segment, product, or service.

Net Operating Income

The income earned by a business through its core operations, not including taxes and interest expenses.

Unit Sales

This term refers to the quantity of individual items sold or expected to be sold.