When Answering Incoming Calls, What Is the First Thing the Caller

question 41

Multiple Choice

When answering incoming calls, what is the first thing the caller should hear?

• A) The name of the facility
• B) Your name
• C) Your offer to help or assist
• D) All of the above

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Definitions:

High Self-esteem

The positive evaluation of oneself, marked by feelings of self-worth and a belief in one's abilities and value.

Goal-setting

The process of identifying and setting achievable objectives or benchmarks to guide behavior and track success.

Sociometer Theory

A psychological theory suggesting that self-esteem is an internal measure of one's social acceptability and how well one adheres to social norms.

Personal Self-esteem

An individual's subjective evaluation of their own worth, encompassing beliefs about oneself as well as emotional states.