All Your Clients Like to Be Listened to Accurately

question 42

Multiple Choice

All your clients like to be listened to accurately.If your client is culturally different from you, it may be more difficult for the client to trust you to hear him or her correctly.Which of the following would NOT be helpful to establish the necessary trust?

• A)Learning the political / power structure of the client's community.
• B)Accurately following the specified treatment plan designated for your client's observed ethnic group.
• C)Appropriate interviewer disclosure and an explanation of your methods.
• D)Enjoying yourself at cultural celebrations.

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Definitions:

Western Electric Company

An American electrical engineering and manufacturing company that was the primary supplier for AT&T and its Bell System.

Lucent Technologies

A former telecom giant known for its innovations in telecommunications and networking equipment, eventually merged with Alcatel.

Hawthorne Effect

A phenomenon where individuals modify an aspect of their behavior in response to their awareness of being observed.

Manager

A person responsible for controlling or administering an organization or group of staff.