Too Many Questions Together Give Too Much Control to the Interviewer

question 34

Multiple Choice

Too many questions together give too much control to the interviewer and can put the client on the defensive.This is known as ________.

• A)questions as statements
• B)excessive questioning
• C)bombardment / grilling
• D)asset questioning

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Definitions:

Personal Standards

The individual beliefs and values that guide behavior and decision-making practices.

Net Promoter Score

A metric used to gauge the loyalty of a firm's customer relationships, based on how likely customers are to recommend the company's product or service to others.

Customer Lifetime Value

The total worth to a business of a customer over the whole period of their relationship, an important metric in assessing how much a company should spend to retain a customer.

Brand Community

A specialized, non-geographically bound community, based on a structured set of social relations among admirers of a brand.