The First Step in Confrontation Is

question 23

Multiple Choice

The first step in confrontation is:

• A)​establishing rapport.
• B)​asking the client why he or she did it.
• C)​identifying a contradiction or discrepancy.
• D)confronting the client.

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Definitions:

Growth Opportunities

Potential situations or actions that can lead to an expansion in business size, operations, or profitability.

Project-Based Groups

Teams formed for the specific purpose of completing a project, disbanding once the project is complete.

Matrix Structure

An organizational structure that assigns specialists from different functional departments to work on one or more projects.

Divisional Structure

A divisional structure is an organizational setup in which the company is divided into semi-autonomous units or divisions, each focusing on a specific product line, market sector, or geographical region.