If the CPI Was 95 at the End of 2011

question 103

Multiple Choice

If the CPI was 95 at the end of 2011 and 105 at the end of 2012,what was the inflation rate in 2012?

• A)10 percent
• B)105 percent
• C)9.5 percent
• D)5 percent
• E)10.5 percent

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Definitions:

CRM Program

Customer Relationship Management program; a strategy for managing an organization's interactions with current and potential customers using data analysis about customers' history with a company.

Customer's Profitability

The financial benefit a company gains from dealing with a customer, considering the revenues generated and the costs associated with maintaining the relationship.

Order Status Communication

The process of providing updates to customers about the progress and current status of their orders, from placement through to delivery.

Human Method

An approach that relies on human input, expertise, or interaction as part of a process or system.