Which One of the Following People Is Structurally Unemployed

question 50

Multiple Choice

Which one of the following people is structurally unemployed?

• A)a Saskatchewan welder who lost her job when her company relocated to B.C.and is currently looking for a job
• B)a Nova Scotia fishery worker who is searching for a better job closer to home
• C)a steel worker who is laid off but who expects to be called back soon
• D)an office worker who has lost her job because of a general slowdown in economic activity
• E)none of the above

Understand the various dimensions of service quality and their practical implications.

Contrast the marketing strategies between products and services.

Define key terms in service marketing, such as empowerment, the zone of tolerance, procedural fairness, and service recovery.

Recognize the challenges associated with the inseparability, perishability, and variability (heterogeneity) of services.

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Definitions:

Criteria

Standards or principles used to evaluate, judge, or make decisions regarding various options or actions.

Unequal Share

A division of resources, responsibilities, or benefits where the portions are not evenly distributed among parties.

Early Prospects

Initial opportunities or possibilities that arise at the beginning of a process.

Founders

Individuals who establish an organization, business, or movement, often driving its vision, values, and initial growth.