After Dealing with a Very Difficult Customer, Your Supervisor Emails

question 33

Multiple Choice

After dealing with a very difficult customer, your supervisor emails you with a message that says, "Great job!" You are uncertain what she means because this message lacks _____.

• A)paralanguage
• B)intrinsic value
• C)extrinsic value
• D)sophistication

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Definitions:

Manic Episode

A period of abnormally elevated, expansive, or irritable mood and increased energy or activity lasting at least one week, associated with bipolar disorder.

Autism Spectrum

A range of neurodevelopmental conditions characterized by challenges with social skills, repetitive behaviors, speech and nonverbal communication, each person affected can have symptoms from mild to severe.

Schizophrenia

A severe psychological condition marked by disturbances in thinking, sensing, emotional regulation, and social behavior.

Obsessive-compulsive

Pertaining to a disorder characterized by recurrent, unwanted thoughts (obsessions) and repetitive behaviors (compulsions).