One Criterion Used to Judge Organizational Strengths and Weaknesses Is

question 51

Multiple Choice

One criterion used to judge organizational strengths and weaknesses is

• A) past performance trends.
• B) comparison against competitors.
• C) specific goals or targets.
• D) personal opinions of strategic decision makers or consultants.
• E) All of the answer choices are correct.

---

Definitions:

Service Quality

An assessment of how well a delivered service matches the customer's expectations, including aspects like reliability, responsiveness, and empathy.

Selling Process

A series of steps taken by a salesperson to persuade potential buyers to purchase a product or service, beginning with prospecting and concluding with closing the sale.

Service Quality

The perception of the degree to which a service meets or exceeds customer expectations.

Body Language

Non-verbal communication through gestures, expressions, and bodily movements.