Francesca's Has Had a Higher Than Desirable Level of Server

question 19

Multiple Choice

Francesca's has had a higher than desirable level of server turnover. Ms. diMatteo decided she needed to pay better attention to which strategies?

• A) Marketing
• B) Human resources
• C) Information
• D) Financial-accounting
• E) None of the answer choices is correct.

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Definitions:

Cognitive Miser

A theory suggesting that humans tend to conserve mental energy by relying on simplified and heuristic methods of processing information.

Representativeness Heuristic

A cognitive shortcut that involves judging the likelihood of an event based on how closely it resembles a typical case.

Subtypes

Categories that people use for individuals who do not fit a general stereotype.

Stereotypes

Widely held but fixed and oversimplified images or ideas of a particular type of person or thing, often based on limited information.